Bournemouth Wrenwood Hotel

As Bournemouth Wrenwood Hotel (hereinafter known as “the hotel”) only has one fire escape to the first floor, Dorset Fire Authority has insisted that we become a NON SMOKING HOTEL from March 1 of this year (2003) and bookings are only taken upon this understanding. Anyone found smoking in the Hotel will be asked to leave immediately without refund for any further days' stay to be taken. If you have been found to have been smoking in your room on the last night of your stay, a charge of £120.00 will be made to your credit or debit card account to cover the cost of our inability to let the room to non-smoking clientele for at least three days and to cover the cost of necessary dry cleaning of soft furnishings.

Reservations and Deposits

All rooms are offered subject to them being available and a booking is only confirmed on receipt of deposit of £40.00 either by cash, cheque, debit or credit card valid for the correct amount. For your convenience, to save sending funds you can give us your card number with an expiry date and the last three digits of the security code (which you will find on the reverse of your card). If we are unable to obtain the necessary deposit from your card if that is the method you have chosen for presenting your deposit, we shall telephone you to see if the number you have given us is the correct number or whether we have made a mistake on our part or give you the opportunity of giving us another card number. If we then are still unsuccessful in obtaining the deposit, no booking will be deemed to exist.
Children
If a child or children occupy a Family Room with two adults the child or children are charged a minimum of £8.00 per night plus £1 for each additional year up to the age of 15 after which adult rate applies. If a child occupies a Family Room with only one adult, the full adult rate applies. If more than one child occupies a Family Room with only one adult, the oldest child pays the full adult price and any subsequent children will be charged at the Children's Rate.

Cancellation Policy

It is recommended that you take out Holiday cancellation Insurance to cover at least the loss of your deposit. When you book accommodation you are entering into a legally binding contract with the hotel. If you have to cancel your holiday or fail to take up the assigned accommodation for whatever reason, you will still be liable financially to the Hotel. If you are unable to keep your booking, please telephone the hotel immediately and obtain a Cancellation Number from us. It is not good enough to send a fax or email that may go astray or not be received.

a) For cancellations made more than seven days prior to arrival, here will be no charge except a small cancellation fee of £10.00

b) For cancellations made within seven days of arrival, we shall make an effort to re-let the accommodation. If we succeed in re-letting, there will be a cancellation fee of £40.00 which is your deposit. If we are unsuccessful in re-letting your accommodation, your liability in law is limited to 66% of the total cost of the proposed stay or the deposit whichever is the greater.

c) If you do not cancel and do not take up your accommodation you will be liable in law for the total cost of the proposed stay.

d) Any days remaining unused on your contract with the hotel upon your departure for whatever reason must be paid for in full less any allowance that the hotel may in certain circumstances be prepared to give for meals not taken.

Payment of accounts

Settlement of your account should be made on arrival. The balance of the cost of your stay made be made either by cash in £sterling, $sterling travellers' cheques, (US$ or Euros with a 2% bank surcharge on the exchange rate at noon on the day of arrival). We make no additional charge for you to pay by debit card for any amount but additional charges of 4% (11% if Diners Club or American Express) are made when payment is made by credit card for under £100.00 No allowance is made for meals missed or rooms not occupied for the full time of the reservation. Cheques will not be accepted unless the stay is in excess of 10 days and the cheque is presented for payment upon arrival.

Arrival, Departure and Parking

Unless specific alternative arrangements have been confirmed, accommodation is available from 2.00 p.m. on the day of arrival, and guests must arrive no later than 11 p.m. on first day of arrival to receive the keys. Rooms should be vacated by 10.00 a.m. on the day of departure. An additional charge of £5 is made per hour or part that the room is occupied after 10.30 a.m. on day of departure. There is car parking available on the forecourt of Bournemouth Wrenwood Hotel. No room may take more than one parking space and the owners of Bournemouth Wrenwood Hotel accept no liability for any loss of, loss from or damage to vehicles parked at the hotel. Vehicles should parked considerately in the centre of the space delineated by the white lines and may only park in front of the hotel garage if the hotel is informed and the car keys given to the hotel owners, the gift of which is taken to imply that the hotel owners may move the car if necessary. We do not provide secure under-cover parking for bicycles or motorcycles. In no circumstances may vehicles park over the white lines by the entrance to the hotel thus obstructing the fire exit. The owners of the hotel do not guarantee you a parking space or the same parking space each day.

Rooms are provided with personal safes. For a deposit of £20.00 you may obtain the key to the safe in your room. If you do not avail yourself of this facility, Bournemouth Wrenwood Hotel shall not be liable for the loss or any damage to the property of any guest suffered or incurred whilst on the premises. We will only post items left at the hotel upon the receipt of the necessary postal charge for registered post or recorded delivery prior to posting plus £5 for p&p.

We provide at the Hotel as standard a fully cooked English Breakfast consisting of a glass of orange juice, tea or coffee, a fried egg, a slice of bacon, a sausage, slices of tomato and mushrooms, together with fried bread and baked beans. Children under 10 years will receive smaller portions of breakfast than adults. Guests may, upon prior notice the previous evening have a lighter breakfast of two boiled eggs, scrambled egg, an omelette or a vegetarian breakfast with the sausage and bacon deleted and replaced by a vegetarian cutlet. We are not able to cater for vegans. Breakfast is served from 8 a.m. to 9 a.m. only. If you will be leaving before 8 a.m. on the day of your departure too early to partake of breakfast we will credit you with £2.50 per person as long as we are informed the day before. Breakfast is only served in the dining room and food may not be taken to your bedroom. In your room you will find a set of tea bags and coffee bags or coffee sticks, together with packets of sugar and cartons of milk. These come with the compliments of Bournemouth Wrenwood Hotel and will be made up according to your use each day. Additional sets during a day may be purchased for £2.00. Alternatively we can provided you with fresh percolated coffee, tea or other drinks in our guest lounge at prices which you will find displayed in the bar.

Rooms are serviced between 10 a.m. and 1.30 p.m. only. Your room will not be serviced if on the signboard you are marked as “IN”. It is the practice at the hotel to make up the rooms each day but with clean bed linen only after four days should your stay exceed this period. Clean towels are supplied every two days. If you wish to have clean sheets, pillowcases and towels each day, you may do so at an additional cost of £6.00 per night single and £9.00 per night double.

Guests should ensure that at least one front door is always shut and are asked that when leaving the hotel the final exit door is securely shut behind them. UNDER NO CIRCUMSTANCES WHATSOEVER should any guest open the front door to any other person. That is the sole responsibility of the proprietors and is for the safety of all those who are staying at Bournemouth Wrenwood Hotel.

While there is disabled access to the hotel, it is unsuitable for disabled people to stay as there are no downstairs bedrooms. If you are elderly or are slightly handicapped, please let us know at the time of booking and we shall endeavour to place you on the first floor of the hotel. We only allow pets to be brought to the hotel by prior notification. Guide dogs are always allowed for the registered blind. Guests may bring visitors into the Lounge only of the hotel. Under no circumstances whatsoever are any visitors of guests allowed upstairs in the hotel. If we have no single rooms available and single occupancy of a double room is given, only one person is permitted to stay in that room overnight. Similarly if double occupancy of a family room is given only two people are allowed to stay in that room overnight. All visitors must leave by 11 p.m. Hotel towels may not be taken to the beach. If you purchase food outside the hotel you may only eat it on the sun patio. A charge will be made if you do not remove your rubbish. Tables set for breakfast may not be used for the eating of takeaway food. Similarly, the hotel has a license to serve alcohol. No alcoholic drinks purchased outside the hotel may be taken into any room in the hotel without the permission of the proprietors. Because of the inflammability NO SPIRITS WHATSOEVER are allowed in bedrooms.

Guests must act with reasonable consideration for other guests and it is expected that after 11.00 p.m. noise is kept to a minimal sound. The hotel will terminate any booking forthwith if, in our opinion, it would be prejudicial the hotel’s reputation or cause other guests to leave the following day. No refund will be made if it is necessary to terminate any guest’s visit due to unacceptable behaviour. Any loss or damage sustained by the hotel must be settled on departure by cash, debit or (credit card subject to 4% surcharge) or in the event that payment is not made the cost of that damage will be taken from the credit card details used to secure the booking (plus a 4% charge surcharge). The person who makes the booking will be held to be responsible for any action taken under these additional clause terms. It is not Bournemouth Wrenwood Hotel's responsibility to investigate whether or not the problem has been caused by the accompanying guest of the person who made the original booking. Bar The Licensees reserve the right at all times whether to serve or not to serve alcoholic drinks to any resident or if it is deemed in their opinion for any reason not to open the bar at all on any particular day or evening. Any dispute arising may be taken up with Bournemouth Licensing Authority.

All information given online at our only website www.wrenwood.co.uk is correct at the time of updating which is printed at the foot of each page but services/facilities may be changed during the validity of the website. We can not be held responsible for the validity or accuracy any information that you find on any other website which appears to be that of Bournemouth Wrenwood Hotel. When we find such a site we either ask the site to remove our details or to update them; some comply with our wishes, others do not. Again we emphasise our only website is www.wrenwood.co.uk